Patient Information

New Patient

If you are a new patient to our clinic please bring the following to your next consultation:
  • New patient form
  • A valid Medicare cards
  • Valid OSHC/OVC membership details
  • Workcover patients will need to inform their employer and bring that employer’s contact details for verification to arrange payment
Please arrive at least 5 minutes before your consultation.


WE HAVE REVERTED TO BULK BILLING FOR ALL PATIENTS AT THE CLINIC. Any procedures or dressings will incur a small fee.
Every patient will be bulk billed but any patients with Bupa Nib Medicare or Allianz will be charged accordingly.

All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.

Other out-of-pocket fees might be applicable to:

  • Home visits
  • Discount home visits (for pensioners only)
  • Immunisation/Vaccines
  • Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
  • IV medicine management
  • Travel Medicine
  • Procedures
  • Reports
  • Pre-employment medical
  • Skin Treatment
  • Antenatal visits
  • Urine Drug screening
  • Allied Health and Pathology services
  • Lost/Misplaced/Repeat prescriptions & referrals
  • Transfer of History

Cancellation Policy

Any appointments cancelled within 2 hours of the booked appointment schedule or if Fail to Attend, will attract a $20.00 cancellation fee to be paid on the day or prior to the following visit.

Late Payments

Payment is required on the day of the appointment.

Accounts that have not been settled within 14days of the appointment will incur a late fee of $15 per week for every week that the account has not been settled beyond the first 14days.

Late Arrival and Rescheduling Policy

At our healthcare facility, we strive to provide timely and efficient services to all our patients. In order to achieve this, we require that all patients call the reception desk and inform the staff if they are running late for their appointment. 

If a patient is running late by more than ten minutes, they will be rescheduled to another time or rebooked on another day, depending on availability. This policy is in place to ensure that our healthcare providers can adhere to their schedules, and that other patients are not inconvenienced by delays.

We understand that unforeseen circumstances may arise, and we encourage patients to inform us as soon as possible if they are going to be late. In cases where a patient is late due to circumstances beyond their control, we will do our best to accommodate them and reschedule their appointment at the earliest available time.

We appreciate your cooperation in helping us maintain efficient and effective healthcare services for all our patients.


Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 15 minutes

Communication Assistances

If you require assistance with communication (eg. translator), please notify Reception upon arrival. A phone interpreter may be available.

If you require an Auslan sign language interpreter during your appointment, a booking can be made online at or by phone 1800 246 945.

Practice Policies

After Hours Consultation

Werribee Mercy Hospital
300 Princes Highway WERRIBEE VIC 3030
Phone: 03 8754 3000
Fax: 03 8754 3211

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